At AceCourseHub.com, all purchases for digital e-learning courses and exam vouchers are final and strictly non-refundable. Due to the immediate, downloadable, and digital nature of these products, we cannot accept returns or process cancellations once an order has been successfully placed and access is delivered.

1. Digital E-Learning & Exam Vouchers

Once an e-learning course is purchased, you receive instant, irrevocable access to proprietary intellectual property. Similarly, exam vouchers contain unique, single-use codes that are generated and issued specifically to you.

• Because these digital assets cannot be revoked or restocked, all sales are final.
• We do not offer refunds, exchanges, or store credits if you change your mind, fail to complete a course, fail an exam, or no longer require the voucher.

2. South African Consumer Protection Act (CPA) Compliance

Our policy is drafted in accordance with the Consumer Protection Act 68 of 2008 (CPA).

• Under Section 16 of the CPA, the standard 5-business-day “cooling-off” period does not apply to electronic transactions for digital content, e-learning materials, and digital vouchers once the service or digital delivery has commenced with the consumer’s consent.
• While refunds are generally not provided, we will always honor our statutory obligations in the rare event that a product is defective or fundamentally fails to match its description on our platform.

3. Technical Issues and Support

While we do not offer refunds, your success is important to us. If you encounter a verified technical error that prevents you from accessing your course or activating your exam voucher, we will not leave you stranded. Please contact our support team to investigate the issue. If a digital voucher or course file is proven to be corrupt or irretrievably defective through no fault of your own, we will replace the item or restore access.

4. Duplicate Purchases

In the event that a technical glitch results in a duplicate payment for the same course or voucher, we will review the transaction and process a full refund for the duplicate charge. You must report the duplicate charge to us within 7 days of the purchase date.

5. Agreement to Terms

By completing a purchase on AceCourseHub.com, you acknowledge that you have read, understood, and agree to be bound by this strict No-Refund Policy. We strongly recommend that you review course outlines, system requirements, and exam details carefully before finalizing any transaction.