At AceCourseHub.com, we strive to deliver your digital learning resources as quickly and efficiently as possible. Because our products are entirely digital, no physical shipping is required.

Here is everything you need to know about how and when you will receive your purchased materials.

1. Delivery Timeframe

Once your payment has been successfully processed and verified, your access codes, login credentials, or exam vouchers will be delivered to your registered email address.

• All digital products are delivered within 5 business days from the date of purchase.
• Business days exclude South African public holidays and weekends (Saturdays and Sundays).
• While we aim to deliver most orders much faster, this 5-day window allows for the manual generation or verification of official vendor exam vouchers.

2. The Delivery Process

To ensure a smooth delivery experience, please familiarize yourself with our step-by-step process:

• Order Confirmation: You will receive an immediate automated email confirming that your order and payment have been received.
• Processing: Our system or administrative team will generate your unique access tokens, enroll you into the e-learning portal, or secure your specific exam voucher code.
• Fulfillment Email: Within 5 business days, you will receive a final email containing your unique access links, activation keys, and clear instructions on how to redeem them.

3. Verification and Security

To prevent fraudulent transactions and protect your financial data, some orders may undergo a routine security review. If your order is flagged for verification, we may request additional information before releasing the access codes. In such instances, the 5-business-day delivery window will commence only after the verification process is successfully completed.

4. What to Do If Your Codes Do Not Arrive

If you have not received your digital access codes after 5 full business days have passed, please follow these steps before contacting support:

• Check your Spam/Junk folder: Automated emails containing links and codes are occasionally filtered out by strict email providers.
• Verify your email address: Ensure that the email address you provided during checkout was spelled correctly.
• Contact Us: If the codes are still missing, please email our support team with your order number, and we will escalate and resolve the delivery immediately.