Exam Objectives
The successful candidate has the foundational knowledge and skills necessary to
demonstrate how networks operate, including the devices, media, and protocols
that enable network communication. This test will be an entry point into the Cisco
certification program. The next certification in the pathway is Cisco Certified Network
Associate.
100-150 CCST Networking domains:
- Networking Standards and Concepts
- Addressing and Subnet Formats
- Endpoints and Media Types
- Network Infrastructures
- Diagnosing Problems
- Network Security
1. Standards and Concepts
1.1 Identify the fundamental conceptual building blocks of networks.
1.2 Differentiate between bandwidth and throughput.
1.3 Differentiate between LAN, WAN, MAN, CAN, PAN, and WLAN.
1.4 Compare and contrast cloud and on-premises applications and
services.
2. Addressing and Subnet Formats
2.1 Compare and contrast private addresses and public addresses.
2.2 Identify IPv4 addresses and subnet formats.
2.3 Identify IPv6 addresses and prefix formats.
3. Endpoints and Media Types
3.1 Identify cables and connectors commonly used in local area networks.
3.2 Differentiate between Wi-Fi, cellular, and wired network technologies.
3.3 Describe endpoint devices.
3.4 Demonstrate how to set up and check network connectivity on Windows,
Linux, Mac OS, Android, and Apple iOS.
4. Infrastructure
4.1 Identify the status lights on a Cisco device when given instruction by an
engineer.
4.2 Use a network diagram provided by an engineer to attach the appropriate
cables.
4.3 Identify the various ports on network devices.
4.4 Explain basic routing concepts.
4.5 Explain basic switching concepts.
5. Diagnosing Problems
5.1 Demonstrate effective troubleshooting methodologies and help desk best
practices, including ticketing, documentation, and information gathering.
5.2 Perform a packet capture with Wireshark and save it to a file.
5.3 Run basic diagnostic commands and interpret the results.
5.4 Differentiate between different ways to access and collect data about
network devices.
5.5 Run basic show commands on a Cisco network device.
6. Security
6.1 Describe how firewalls operate to filter traffic.
6.2 Describe foundational security concepts.
6.3 Configure basic wireless security on a home router (WPAx)
Cisco Overview
Kick-start your career with a Cisco certification!
Cisco, the worldwide leader in technology that powers the Internet, has partnered with Certiport to create the Cisco Certified Support Technician (CCST) certification program.
This program includes three certification exams designed to validate work-ready skills and knowledge to help learners find a job in the field of end user support, networking, and cybersecurity. Earning a Cisco Certified Support Technician certification showcases the learner’s skillset to employers, telling them they are ready to roll up their sleeves on day one.
The 100-140 CCST IT Support, 100-150 CCST Networking, and 100-160 CCST Cybersecurity exams were created by a team of subject-matter experts from diverse careers and industries (including Cisco employees, networking and cybersecurity professionals, hiring managers, professors, teachers, and the experts at Certiport) to ensure these certifications effectively bridge the gap between education and the skills and knowledge needed to succeed in the workplace. It helps prepare learners for high-demand roles in tech support, networking, and cybersecurity, including analysts, auditors, support specialists, and technicians.
Cisco Certified Support Technician
IT Support certification exam
- IT End User Support
- IT Help Desk Technician
- Computer Support Specialist
- IT Help Desk Analyst
Cisco Certified Support Technician Networking Exam
- Cisco Certified Support Technician Networking
- Network Support Technician
- IT Support Technician
- Help Desk Technician
- IT Support Specialist
- Cisco Certified Network Associate (CCNA) Certification
- Cisco Professional Certifications
Cisco Certified Support Technician Cybersecurity Exam
- Cisco Certified Support Technician Cybersecurity
- Cybersecurity Technician
- Junior Cybersecurity Analyst
- Help Desk Support
- Security Operations Analyst
- Cisco Certified CyberOps Associate
- Cisco Professional Certifications
Learners that earn the Cisco Certified Support Technician certifications are expected to have the required knowledge and work-ready skills necessary to launch a career in IT support, networking, and cybersecurity, through at least 150 hours of instruction. The Cisco Certified Support Technician program comprises these certifications: Cisco Certified Support Technician IT Support, Cisco Certified Support Technician Networking and Cisco Certified Support Technician Cybersecurity.
Cisco Certifications
igital badges are web-enabled versions of a credential, certification or learning outcome. Representing your credential as a badge gives you the ability to share your skills online in a way that is simple, trusted and can be easily verified in real time.
Flash your badge
Credly is the digital badging platform used by Certiport. It helps students move forward professionally by quickly establishing credibility for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and admission committees what you did, who says you did it, and why it matters. What does this mean for you?
More information
Visit Credly to find out more information...
Have you not received your badge?
Contact Cisco Support at: https://certsupport.cisco.com/s/opencase
- Log in with the email address that was used to take the CCST certification exam.
- In the Manually Selected Products drop-down list, select: Enterprise Badging Program.
- In the selection box just below, select: L&C Certification Badges.
- Enter the remaining required details.
- In the Description, include the following details:
- Badge Name
- Email Address (Enter the email address that was used to take the CCST certification exam)
- CCO ID (if known)
- CSCO ID (if known)
- Submit the ticket.
Please note:
- An email from Credly to claim your badge can take up to 48 hours to be delivered to your inbox.
FAQ
Enquiries
