IT Specialist – Device Configuration and Management

Candidates for this exam have fundamental knowledge of computer hardware, connections,
operation, and management. Candidates should have hands-on experience with Windows
10 or Windows 11 installation and configuration, network connections, application and
peripheral device management, data access and management, and basic device security in
a Windows business environment.

1. Windows Installation and Configuration

1.1 Recognize basic computer components and explain their functions,
including:

1.2 Describe the purpose of Active Directory services, including:

1.3 Install Windows using the default settings

1.4 Configure user account options

1.5 Configure desktop settings

1.6 Configure accessibility settings to meet user’s specific needs

1.7 Manage updates

2. Windows Feature, Application and Peripheral
Management

2.1 Manage applications and Windows features

2.2 Explain the purpose and capabilities of Windows Copilot
(Windows 11 Only)

2.3 Describe the purpose of the Windows Registry

2.4 Compare and contrast capabilities of peripheral connection types

2.5 Configure projection and display properties

3. Data Access and Management

3.1 Describe cloud services

3.2 Describe and configure local and network file sharing and
permissions

3.3 Manage backup and restore of user files and states

4. Device Security

4.1 Configure Windows Defender Firewall settings

4.2 Describe user authentication and configure Windows sign-in
options

4.3 Describe various security threats

4.4 Describe how to respond to various malware and social engineering
attacks

4.5 Manage User Account Control (UAC) settings

5. Windows Management and Troubleshooting

5.1 Perform troubleshooting tasks

5.2 Troubleshoot operating system and application issues

5.3 Manage and troubleshoot hardware and peripherals

5.4 Manage and troubleshoot device connections to networks and
domains