IT Specialist – Networking

Candidates for this exam are familiar with general networking concepts and technologies
and understand how to manage and troubleshoot a network in a small-medium business
environment. Candidates should have some hands-on experience with Windows and Linux
operating systems, TCP/IP, name resolution processes, networking services, and network
topologies and troubleshooting in wired and wireless environments.

1. Networking Fundamentals

1.1 Define network concepts

1.2 Define cloud and virtualization concepts

1.3 Describe remote access methods

2. Network Infrastructures

2.1 Define the characteristics of local area networks (LANs)

2.2 Define the characteristics of wide area networks (WANs)

2.3 Identify wireless networking methods and characteristics

2.4 Compare and contrast network topologies and access methods

3. Network Hardware

3.1 Describe characteristics of switches

3.2 Describe characteristics of routers

3.3 Describe characteristics of physical media

4. Protocols and Services

4.1 Describe the Open Systems Interconnection (OSI) model

4.2 Describe the Transmission Control Protocol (TCP) model

4.3 Describe IPv4 concepts

4.4 Describe IPv6 concepts

4.5 Identify well-known ports

4.6 Describe name resolution concepts

4.7 Identify the roles of networking services

5. Troubleshooting

5.1 Given a scenario, describe the troubleshooting process in a small-
medium business network

5.2 Given a scenario, use the appropriate hardware troubleshooting
tools

5.3 Given a scenario, use the appropriate Windows software tools to
troubleshoot a problem

5.4 Given a scenario, use the appropriate Linux software tools to
troubleshoot a problem